We ship for FREE to the lower 48 states! Please note Free Shipping Is Curbside Shipping. Please read our Shipping Policy for detailed instructions on receiving instructions.
We have developed our proprietary freight damage protection system built on the blockchain (Copperwire TNT) to protect you from shipping damage! Make sure you use the QR Code on the boxes upon arrival to document any damage to activate your warranty and shipping protection! If you do NOT use CopperWire TNT to receive your order, you are potentially waiving your liability to claim damage from the shipper and we will not be able to help in the event the Bill of Lading was signed but damage is discovered after delivery.
Game Theory Tables would like the opportunity to fix any situations prior to return. We have built a reputation for customer service by going out of our way to make sure our customers are satisfied, but in the event that we need to transact a return, here is our policy: we cannot accommodate returns for items with concealed damage or shipping damage until the insurance portion has been concluded between you and the shipping company. To protect yourself, simply use CopperWire TNT when receiving your order.
We will honor exchanges and refunds on all our products up to 30 days from the date of delivery. All shipping charges incurred are the responsibility of the customer and the freight must be properly packaged and arrive back to us in new condition. There is a 15% restocking fee for custom tables (Custom Graphic, Template Design, Etc.) In the event your game table was not properly packaged for return transit, we will itemize damaged or lost pieces and deduct it from the final refund total. If you are initiating a return, please take time to package the products for the trip back to us! Please notify intentions of return/exchange and to receive RMA by emailing us at firstname.lastname@example.org.
All Game Theory Tables (GTT) are backed by a by a lifetime warranty on non-consumable parts. Non-consumable parts refer to the structural integrity and craftsmanship of the table including fasteners, legs and feet, and finish. Not included in the lifetime warranty are the consumable components which get wear as a result of normal use, these include playing surface, armrest material and foam components.