Below FAQ are some common concerns of our clients before purchasing the tables, if you have other questions, please just send it to firstname.lastname@example.org
What sort of warranty do you provide?
Great question! All Game Theory Tables (GTT) are backed by a lifetime warranty on non-consumable parts. Non-consumable parts refer to the structural integrity and craftsmanship of the table including fasteners, legs and feet, and finish. Not included in the lifetime warranty are the consumable components which get wear as a result of normal use, these include playing surface and foam components.
Do all your tables include a dining top?
While all our tables feature an optional dining top, they are not included in the standard price of the table (except the Helmsley Table).
Where do you ship from?
Our tables ship from our warehouse in the Las Vegas Area.
Is it FREE shipping to anywhere?
We ship for FREE to the lower 48 states.
What are your lead times?
Shipping Lead Times We reach out to all table customers to confirm their order and only process the order after we've received their confirmation. Lead times indicated below refer to production times only. Shipping time depends on delivery location. Standard Tables Without Customizations - Ready to Ship within 1 week. Tables With Design Templates and Seating Options - 1-3 Weeks Tables with Full Custom Playing Surface - Depends on when customer approves the full custom design.
What is your return policy?
Game Theory Tables would like the opportunity to fix any situations prior to return. We have built a reputation for customer service by going out of our way to make sure our customers are satisfied, but in the event that we need to transact a return, here is our policy: we cannot accommodate returns for items with concealed damage or shipping damage until the insurance portion has been concluded between you and the shipping company. It is very important that you understand the proper way to accept your custom poker table to protect yourself from hidden shipping damage. We will honor exchanges and refunds on all our products up to 30 days from the date of delivery. All shipping charges incurred are the responsibility of the customer and the freight must be properly packaged and arrive back to us in new condition. There is a 15% restocking fee for custom tables (Custom Graphic, Template Design, Exotic Vinyl, Etc.) In the event your game table was not properly packaged for return transit, we will itemize damaged or lost pieces and deduct it from the final refund total. If you are initiating a return, please take time to package the products for the trip back to us! Please notify intentions of return/exchange and to receive RMA by emailing us at support@gametheorytables.
Is the playing surface water resistant?
Absolutely. All our playing surface options are water-resistant. So don't worry if you spill! Just dab the spill with a dry cloth and you're good to go.
What is your Shipping Policy?
Great question! You can find it here https://gametheorytables.com/pages/shipping-policy-instructions Please read and adhere to our shipping policy. It's very important that you follow it.
What if I don't see my question here?
Please contact us using the form below.