RETURN POLICY AND WARRANTY

We want to make the ordering and receiving of your gorgeous custom GTT a pleasant experience,
so please take a look at our return and warranty policy.


LIFETIME WARRANTY

All Game Theory Tables products are protected by our lifetime warranty on all non-consumable parts, including structural and hardware integrity. Our lifetime warranty excludes consumable materials such as foam, layouts and armrests, which are subject to normal wear and tear.

Replacement layouts and materials are available for purchase on our website.


RETURN POLICY

All products are eligible for return up to 30 days of the date of delivery. All return shipping charges are the responsibilities of the customer and custom orders (poker and game tables with custom armrest material and custom layouts) are non-refundable.


BEFORE PRODUCTION

Custom orders (tables with custom armrest material and custom layouts) are 100% refundable and cancellable without a fee for 72 hours. After 72 hours, a 15% cancellation fee on the entire order will be applied as we will begin preparing your custom materials for production.

AFTER PRODUCTION HAS STARTED

Change of mind requests or cancellations on custom products ( game tables with custom armrest material or custom layouts) are subject to a 30% cancellation fee on the entire order after the order has been confirmed and production has begun. Please notify intentions of return/ exchange and to receive RMA by emailing us at support@gametheorytables.com


SHIPPING PROTECTION AND CONCEALED DAMAGE

Game Theory Tables is the only company on the market that proactively protects customers from shipping damage. We have developed an end-to-end track and trace system “Copperwire TNT” for our customers to document any shipping damage. It is important that you use Copperwire TNT and note any damages on the bill of lading during delivery. As long as you do this, you are 100% covered from shipping and concealed damage situations.

Game Theory Tables cannot assist, by law, any concealed damage claims if damages were not noted on the bill of lading during the time of delivery. Freight shipping is not the same as ground package shipping (UPS, FedEx, Amazon) and it is important to note any damages on the bill of lading and through our Copperwire TNT system. Please closely read our Shipping Receiving Instructions as freight shipping is different than small package ground shipping. All orders are subject to our terms and conditions and shipping policies.


HOW TO FILE A CLAIM

All warranty claims require documentation (photos and videos) of the issue. Simply attach the files to an email with your name and order number in the subject to support@gametheorytables.com. Our Customer Service representatives confirm receipt within 24 hours to advise resolutions.

Please note that manufactures claims are very different from shipping damage, please familiarize yourself with our Shipping Receiving Instructions and always use our Copperwire Track and Trace to be covered from freight shipping damage.

Concealed damage from not properly inspecting, documenting damage and signing the bill of lading is not manufacturers defect and Game Theory Tables has no ability, by freight law, to pursuit compensation for the damages incurred. We do not want to see this situation, so it’s very important to follow our Shipping and Receiving Instructions, actively note damages during deliery, and use our Copperwire Track and Trace system.
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